Customer Service Representative

3 weeks ago

Hyderabad, India Lyros Technologies Full time

International Voice Customer Service Representative

Job Summary:

We're seeking talented and customer-focused individuals to join our International Voice Customer Service team. As a representative, you'll provide exceptional service to our international customers, addressing their queries and concerns via phone.

Key Responsibilities:

- Handle inbound customer calls from the US region

- Resolve customer queries and concerns in a timely and professional manner

- Provide accurate information and solutions to customers

- Meet and exceed customer satisfaction targets

- Collaborate with internal teams to resolve customer issues

Job Details:

- Shifts: US rotational shifts (5-day working week)

- Transportation: Two-way cab facility provided

- Work Location: Work from office

- CTC: Up to 5.5 LPA

- Experience: 0-4 years of experience in customer service (international voice experience preferred)

Skills and Qualifications:

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced, dynamic environment

- Strong problem-solving and conflict resolution skills

- Ability to work in rotational shifts, including nights and weekends

How to Apply:

If you're a motivated and customer-focused individual, please submit your application with your updated resume and a brief introduction.Role & responsibilities

HR Yasmeen

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