Customer Care Executive

1 week ago

Chembur Mumbai Maharashtra, India Zouk Full time

**About Us**:
Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in bags, wallets and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India.

The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal), Sharp Ventures (Harsh Mariwala family office), JJ Family Office, Dilip Khandelwal and the founders of Mamaearth, Beardo, Wow Skin Science, Sugar Cosmetics & Atomberg

Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 6,00,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021.

Website:zouk.co.in

**Roles and responsibilities**:

- Look after end-to-end returns and exchange process
- Arrange reverse logistics as per requirement
- Manage COD order verification
- Coordinate with courier partners and customers for RTO and Lost shipments.

Who are we looking for?

We are looking for someone who can grow with us and make Zouk one of the biggest global
- 1-2 year of work experience in customer service operations.
- A person who can manage multiple processes with ease
- Data-driven mindset with reporting skills
- Strong cross-functional collaborator
- Strong proficiency with tools (Excel, Google Apps, Clickpost, Bitespeed)
- Education: Bcom/BBA

Job Details:

- Work timings: Mon to Saturday
- Office Location: Chembur, Mumbai
- Reporting: Customer Experience Lead

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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