Enrollment Counselor

5 days ago

Delhi, India Coursera Full time

Are you passionate about transforming education and empowering learners worldwide? Coursera, the world's largest online learning platform, is on a mission to provide universal access to world-class learning. With over 118 million registered learners and partnerships with 300+ top universities and industry leaders, including Google, IBM, and Duke University, Coursera offers a diverse range of content and credentials, from courses and Specializations to Professional Certificates and bachelor's and master's degrees.

As a B Corp, we're committed to driving positive social and environmental impact while delivering high-quality learning experiences. Our platform is used by institutions worldwide to upskill and reskill employees, citizens, and students across industries, including data science, technology, and business.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

**Job Overview**:
The Marketing & Communications team is responsible for connecting the world to lifelong transformative learning. They also work to shape public conversations on the future of education and work. The team is segmented into four areas of focus: Consumer Marketing, Enterprise Marketing, Brand & Creative, and Communications. The team is currently focused on expanding the reach of Coursera's brand and bringing new learners to the site, connecting students to degree programs, attracting new enterprise customers — including businesses, governments, and campuses — and creating a marketing system that nurtures learners throughout their professional lives.

**Responsibilities**:

- Follow up with prospects and applicants by phone and written correspondence, ensuring they are moving through the process in a timely manner
- Use existing information and guidance from university partners to develop program playbooks, chat and calling scripts for individual degree programs
- Participate in experiments to develop scaled communication strategy and demonstrate impact of nurture efforts
- Maintain a high level of knowledge and understanding of current higher education trends, practices, and policies in the local market

**Basic Qualifications**:

- 3+ years experience in sales, higher education admissions, or recruitment
- Experience in a metrics-driven environment
- Business fluency in English

**Preferred Qualifications**:

- Salesforce experience preferred
- Working knowledge of the local higher education market, trends, and practices
- Demonstrated written and verbal communication skills and strong attention to detail
- Excellent customer service skills, able to work with multiple stakeholders at the same time
- Highly organized and efficient in maintaining digital records for reporting purposes
- Ability to work across multiple time zones

**If this opportunity interests you, you might like these courses on Coursera**:

- Sales Training: Building Your Sales Career
- Salesforce Fundamentals

**#LI-JB1**:

- Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

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