Logistics Supervisor

Summary of Responsibilities:
Reporting to the Operations Manager, the incumbent is responsible for coordinating courier and logistics for their clients. They deal directly with clients, vendors, carriers and different departments within the company. They are required to manage logistics/courier/cargo operations effectively and efficiently and to consistently ensure that clients are satisfied. Upon request, they will perform all other tasks related to this position.

Specific Responsibilities:
Operations 80%
- Ensures that all services are delivered according to clients standards, clients’ specifications and KPIs;
- Drive, monitor, enhance, and handle logistics day to day operations.

**. Manage intra city logistics through online portals like Uber, Porter, etc.**
- Analyzes client requests and propose appropriate solutions.
- Ensures that operations requested by the client or internal team comply with transportation standards.
- Conducts necessary research with carriers (all modes) in order to respond adequately to client requests and, if necessary, seeks assistance from his team leader.
- Selects carriers and vendors according to company & clients’ needs and specified criteria.
- Prepares proposals for clients based on all their specifications, validates terms and obtains necessary approvals.
- Follows procedures established by the department.
- Validates method of payment with the client.

Handles pick-ups and deliveries according to clients’ SOP requirements and conducts audits of internal procedures;
- Manages daily priorities related to the logistics and operations of his clients’ cargo, and ensures all required documents are completed with precision.
- Processes required shipping documents with a high degree of accuracy. Tracks and traces the client’s cargo and keeps him informed in real-time of the status of his shipment.
- Suggests solutions when operations problems arise.
- Complies with the SOP (client’s operating procedures).
- Offers the best solutions to clients and acts in a way that ensures their loyalty;
- Liaises with the different parties. Proactively identifies potential problems and ensures the situations are resolved as quickly as possible, keeping the client informed and supporting him in finding solutions.

Role and Liaison Other Duties 20%
- Participates in meetings required by the employer;
- Maintains good relations with colleagues and positively contributes to the work climate
- Collects and shares relevant information about clients, work tools, forms and data with all internal parties.
- Ensures SOPs are always up to date and informs your direct report concerned of any changes in the SOPs.
- Complies with company policies and procedures

Qualifications:
Education/Training:

- Diploma of Vocational Studies (DEP) in related field or equivalent;
**Experience**:

- 3 to 5 years of experience in a similar position;
- Experience managing freight/cargo/courier;
- Experience and solid proficiency in Incoterms (internationally accepted commercial terms defining the respective roles of buyer and seller in the arrangement of transportation and other responsibilities and clarifying when the risk/liability for the merchandise transfers from seller to buyer);
Knowledge:

- Proficiency in MS-Office suite;
- Minimum knowledge of customs procedures and customs duties (desirable);
- Good geographical knowledge

Equipment:

- Use of computer a big part of the day
- Use of telephone a big part of the day

**Required Skills**:

- Focus on client service;
- Communication skills;
- Ability to manage multiple files simultaneously in a fast-paced environment;
- Ability to work under pressure;
- Organization skills;
- Meeting deadlines;
- Thoroughness;
- Ability to work in a team;
- Professionalism;
- Diplomacy and tact.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 3 years (preferred)

Work Location: In person