Network Support Engineerl1

3 days ago


Pune, India Sapwood Ventures Pvt. Ltd. Full time

**Job description**

**Roles and Responsibilities**
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams as per SLA
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

**Technical Skills**:

- Proven hands-on network engineering and customer support experience
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
- Support in -Routing, Switching, IP Protocol, VLAN, LAN, WAN, MPLS, ILL, Broadband,4G/5G.technical & non-technical work
- Solid understanding of the OSI or TCP/IP model
- Hands-on experience with monitoring, network diagnostic, and network analytics tools
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

**Behavioural Skills**:

- Technical educational background - Graduation
- Proven working experience as a network engineer.
- Excellent client-facing, problem Solving and internal communication Skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills

**Qualifications**: Graduates/ Postgraduates from IT background preferred

**Salary**: Up to ₹360,000.00 per year

Day range:

- Weekend availability

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)


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