Restaurant Captain

6 days ago

Gurugram Haryana, India Fraterniti foods pvt ltd Full time

**Job Summary**:
We are seeking a dedicated and experienced **Restaurant Captain** to lead our service team at our **pure vegetarian Indian restaurant**. The Captain will be responsible for ensuring smooth dining operations, delivering high-quality guest experiences, managing the service staff, and maintaining our traditional values of hospitality.

**Key Responsibilities**:

- Greet and welcome guests warmly, ensure they are seated comfortably.
- Supervise and coordinate daily front-of-house operations.
- Ensure efficient table turnover and oversee the seating arrangement.
- Take customer orders, make menu suggestions (especially Indian regional specialties), and ensure accurate communication to the kitchen.
- Maintain knowledge of all food items, including ingredients, preparation methods, and any possible allergens.
- Monitor service quality and handle any guest complaints professionally and promptly.
- Train, guide, and motivate waiters and support staff to deliver excellent service.
- Ensure cleanliness and hygiene standards are maintained in the dining area at all times.
- Coordinate with the kitchen team to ensure timely and correct order delivery.
- Maintain billing accuracy and oversee the use of POS systems.
- Promote daily specials, festival thalis, or chef’s recommendations.
- Manage reservation bookings and walk-in guests efficiently.

**Requirements**:

- Minimum 2-4 years of experience in a similar role in an Indian restaurant.
- In-depth knowledge of vegetarian Indian cuisine (North & South Indian preferred).
- Strong leadership and communication skills.
- Excellent guest service and problem-solving abilities.
- Well-groomed, courteous, and professional demeanor.
- Ability to work in fast-paced environments and handle pressure.
- Proficiency in using restaurant POS software.

**Preferred Qualifications**:

- Hotel Management Diploma or Certification in Hospitality (optional but preferred)
- Experience in managing traditional Indian dining formats (e.g., thali service, buffet, à la carte)
- Multilingual ability (English, Hindi, local language)

**Work Schedule**:

- Rotational shifts, including weekends and holidays.

**Salary & Benefits**:

- Competitive salary based on experience
- Staff meals provided
- Performance-based incentives
- Uniform and duty meals
- Opportunities for career growth

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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