Customer Service Representative
1 week ago
**Responsibilities**
- Understand customer needs and develop plans to address them
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities for the sales team
- Aim to preserve customers and renew contracts
- Escalation management
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
**Qualification**
- Proven experience in Client Relationship
- Knowledge of customer relationship management (CRM) practices
- Experience in customer service is a must
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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