
Customer Service Representative
7 hours ago
**We are hiring**
**Process: Customer support representative**
**Location: Perungalathur, Chennai**
**Experience: 6months to 1 year of International BPO Experience**
**Qualification: 12+Diploma / Graduate**
**Salary: Upto 4LPA Negotiable**
**Shift: Rotational shift and Rotational week off**
**Roles and Responsibilities**:
- a. Answer phone to respond any customer queries w.r.t Antivirus Software
- b. Knowledge of Antivirus Policies & Procedures
- c. Assist customer's on sales inquiries and help the customer in buying Antivirus products and
- also the role involves up selling, handing refund request which includes retention strategy and
- ensure there is no customers experience impact at any cost.
- d. Asks customer "Discovery" questions to fully understand their needs and issues before
- offering a solution
- f. Provide customers with product and service information
- g. Provide assistance with regarding to customer service issues as well like Renewing, refunding
- the product etc..,
- h. Transfer customer calls to appropriate department if required
- i. Escalate the call to the next level if required
**Salary**: ₹250,000.00 - ₹400,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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