Customer Support Executive

2 days ago

Anna Nagar Chennai Tamil Nadu, India Advanced Grohair & Gloskin clinic Full time

*Job Title:* Front Desk Executive

*Location:* Advanced Grohair & Gloskin Clinic - Hiring in Multiple

*Shift Timings:*
- *Shift 1:* 10:00 AM - 7:00 PM
- *Shift 2:* 11:00 AM - 8:00 PM

*Week off:* Rotational

*Eligibility:*
- Education: Undergraduate Degree (UG) or equivalent
- Proficiency in English communication (both written and verbal)

*Job Responsibilities:*
- *Client Reception:* Greet clients and visitors warmly and professionally, creating a positive first impression of the clinic.
- *Appointment Scheduling:* Manage and schedule appointments for clients, ensuring efficient and timely service.
- *Customer Support:* Provide detailed information on clinic services, treatments, and packages, assisting clients with inquiries and concerns.
- *Coordination with Staff:* Communicate with the clinic’s medical and administrative team to ensure smooth coordination of services and appointments.
- *Billing & Payments:* Assist with billing procedures, process payments, and maintain accurate transaction records.
- *Client Follow-ups:* Make reminder calls or send messages to clients regarding appointments and upcoming services.
- *Office Administration:* Maintain and manage office records, including appointment logs, client data, and other necessary documentation.
- *Clinic Cleanliness & Organization:* Ensure that the front desk area and waiting lounge are clean, organized, and welcoming at all times.
- *Confidentiality:* Handle all client and medical information with the utmost confidentiality, adhering to the clinic’s privacy standards.
- *Assist in Clinic Operations:* Support daily clinic operations and assist with ad-hoc tasks as needed.

*Desired Skills & Qualifications:*
- Strong communication and interpersonal skills, with the ability to interact professionally with clients, staff, and visitors.
- Good organizational skills and the ability to handle multiple tasks efficiently.
- Proficient in MS Office Suite (Word, Excel, PowerPoint).
- Positive and approachable attitude with a focus on client satisfaction.
- Prior experience in customer service, healthcare, or the beauty industry is an advantage, but not mandatory.

*Benefits:*
- Competitive salary and benefits package.
- Rotational week off for work-life balance.
- Career development and learning opportunities in the healthcare and aesthetics field.
- Supportive and friendly work environment at a renowned clinic.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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