Customer Service Officer

14 hours ago


Tiruvalla, India Zi Aesthetics Private Limited Full time

Leading Advanced Skin and Laser Clinic chain Dr.Skin Clinic is currently open in Kottayam, Kochi, Thiruvalla, Mavelikara, Thrissur& Calicut. We are searching for a Customer Service Officer with enthusiasm and experience to manage the Customer Service Department effectively for our Thiruvalla Branch

Roles & Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Willingness to travel

Working Hours: flexible working hours

Working Days( Mon
- Sun) weekly one day off

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Application Deadline: 15/10/2024
Expected Start Date: 20/10/2024



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