Customer Service Assistant

2 weeks ago


Tiruvalla, India Candle light events Full time

Job description and responsibilities:
We are looking to hire a customer service assistant mainly responsible for handling customer queries and inbound calls. We are leaning more towards hiring a part-time (work from home) employee as the job doesn't expect you to be fully involved.

Main Responsibilities include:
1. Prompt and clear reply to customer inquiries (mainly coming through our telephony and WhatsApp channels)

2. Follow up on inquiries, calls, and messages received

3. Maintain data on the queries received.

4. Reporting back at end of the day every day regarding the day's happenings.

5. Understanding the products we offer and the price points.

Prerequisites:

- Preferably a college degree/diploma. However, this is not compulsory.
- You will preferably have good communication skills.
- Good people skills.
- Ready to work part-time ( You may receive a customer query-related call any time of the day).
- Should be a native of Kerala (Ideal : within a 50km radius of Tiruvalla

**Job Types**: Full-time, Part-time

**Salary**: ₹5,000.00 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Flexible shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Malayalam (required)

**Speak with the employer**

+91-XXXXXXXXXX



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