Call Quality Checker

**Job description**: i. Listen to recorded customer calls to assess the quality of interactions. ii. Evaluate calls based on predetermined criteria, including accuracy, professionalism, empathy, resolution, and compliance with company policies. iii. Identify areas of improvement and provide clear and actionable feedback. iv. Collaborate with team leads...

**Job description** **Role**: - **Females only** **Expected skills**: - Experience in call related or sales related field - Requires excellent verbal, written, and interpersonal communication skills - Multi-lingual efficiency is an advantage - Should have immense knowledge in customer service skills and dedication to train the staff in those areas - Need...

**Job Summary** Should have soft and good communication skills **Responsibilities and Duties** - Enter and update customer information in the database. - Follow up and make scheduled call backs to customers. - Providing the right customer experience. **Qualifications and Skills** - Patience and strong attention to detail. - Firm Head on the Shoulders. -...

**Key Responsibilities**: - Supervise and manage the call centre team to ensure smooth day-to-day operations - Monitor call performance metrics (response time, call handling, resolution rate, etc.) - Provide training, guidance, and support to call centre staff - Handle escalated customer issues and resolve complaints effectively - Ensure adherence to...

**Context**: ATI SKILLS based in Calicut was set up in the year 2009 with a clear mission to pursue excellence in the field of “Accounting, Finance & Taxation”. ATI strives to complement the existing vocational education system in meeting the industry requirements of appropriately trained manpower in quantity and quality across all levels on a sustained...

**Job Summary** Should have soft and good communication skills **Responsibilities and Duties** - Enter and update customer information in the database. - Follow up and make scheduled call backs to customers. - Providing the right customer experience. **Qualifications and Skills** - Patience and strong attention to detail. - Firm Head on the Shoulders. -...

**Job Summary** Should have soft and good communication skills **Responsibilities and Duties** - Enter and update customer information in the database. - Follow up and make scheduled call backs to customers. - Providing the right customer experience. **Qualifications and Skills** - Patience and strong attention to detail. - Firm Head on the Shoulders. -...

**Roles and Responsibilities**: - Perform Calls (10 quality leads daily - it can go up to 15 calls based on the lead quality) - Follow up high priority leads and close the admission - Coordinate with AEs and maximise admission - Assign students to mentors - Other additional tasks related to admissions and coordination **Requirements**: - Personal...

Minimum one year experience compulsory. Key Responsibilities: Make outbound calls to potential students, providing them with information on studying abroad and the services we offer. Qualify leads and convert them into enrolments. Build rapport and maintain a positive relationship with prospective students. Ensure high call quality and productivity by...

Key Responsibilities: - Make outbound calls to potential students, providing them with information on studying abroad and the services we offer. - Qualify leads and convert them into enrolments. - Build rapport and maintain a positive relationship with prospective students. - Ensure high call quality and productivity by following established processes and...