Call Quality Instructor

**Job description** **Role**: **Expected skills**: - Experience in call related or sales related field - Requires excellent verbal, written, and interpersonal communication skills - Multi-lingual efficiency is an advantage - Should have immense knowledge in customer service skills and dedication to train the staff in those areas - Need unbiased listening...

**Job description**: i. Listen to recorded customer calls to assess the quality of interactions. ii. Evaluate calls based on predetermined criteria, including accuracy, professionalism, empathy, resolution, and compliance with company policies. iii. Identify areas of improvement and provide clear and actionable feedback. iv. Collaborate with team leads...

**Responsibilities**: **Handle Inbound Calls**: Answer incoming calls from customers regarding inquiries, complaints, product information, or general assistance. **Make Outbound Calls**: Initiate outbound calls to follow up on inquiries, resolve issues, conduct surveys, or provide updates as needed. **Customer Service**: Provide exceptional customer...

**Job Summary** Should have soft and good communication skills **Responsibilities and Duties** - Enter and update customer information in the database. - Follow up and make scheduled call backs to customers. - Providing the right customer experience. **Qualifications and Skills** - Patience and strong attention to detail. - Firm Head on the Shoulders. -...

**Key Responsibilities**: - Supervise and manage the call centre team to ensure smooth day-to-day operations - Monitor call performance metrics (response time, call handling, resolution rate, etc.) - Provide training, guidance, and support to call centre staff - Handle escalated customer issues and resolve complaints effectively - Ensure adherence to...

**Job Summary** Should have soft and good communication skills **Responsibilities and Duties** - Enter and update customer information in the database. - Follow up and make scheduled call backs to customers. - Providing the right customer experience. **Qualifications and Skills** - Patience and strong attention to detail. - Firm Head on the Shoulders. -...

**Job Summary** Should have soft and good communication skills **Responsibilities and Duties** - Enter and update customer information in the database. - Follow up and make scheduled call backs to customers. - Providing the right customer experience. **Qualifications and Skills** - Patience and strong attention to detail. - Firm Head on the Shoulders. -...

**Responsibilities**: - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Keep updated records and files * **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,880.00 - ₹13,000.00 per...

Job Role & Responsibilities: - Conduct Mohiniyattam and Kuchipudi dance classes for various age groups and levels. - Plan and prepare syllabus and curriculum structure for both dance forms. - Coordinate and observe classes conducted by other dance instructors to ensure quality and consistency. - Serve as a bridge between the management and teaching staff,...

**Roles and Responsibilities**: - Perform Calls (10 quality leads daily - it can go up to 15 calls based on the lead quality) - Follow up high priority leads and close the admission - Coordinate with AEs and maximise admission - Assign students to mentors - Other additional tasks related to admissions and coordination **Requirements**: - personal...