Hiring IT Support Executive

5 days ago

Greater Noida, India NCR Eduservices Pvt Ltd Full time

**Position : Technical Support Executive - Examination Coordination**

**Location: Greater Noida (Work from Office)**

**Experience: 4-5 Years**

**Working Days: Monday to Saturday (1st 3rd Saturday Off)**

**Shift Timing: 9-hour shift between 11:00 AM - 12:00 AM**

**About the Role**:
**Key Responsibilities**:

- Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools.
- Escalate critical or unresolved cases to Tier 2 Support as needed, ensuring timely resolution.
- Coordinate with the Examination Operations and Technical Teams for issue tracking and process improvements.
- Validate and generate exam codes or links following established protocols.
- Maintain detailed documentation of support cases, actions taken, and resolutions.
- Adhere to SLAs while maintaining the highest standards of service and professionalism.

**Required Skills Qualifications**:

- **Experience**: 4-5 years in Customer Support, Helpdesk, or Technical Support roles.
- **Communication**: Strong verbal and written communication with the ability to handle pressure situations tactfully.
- **Technical Knowledge**: Familiarity with Freshdesk or similar tools; basic understanding of system troubleshooting.
- **Coordination Skills**: Strong interpersonal and multitasking abilities to manage multiple exams and issues simultaneously.
- **Analytical Thinking**: Proactive problem-solving skills with attention to accuracy and timelines.

**Why Join Us?**:

- Be part of a dynamic team driving smooth and secure online examination experiences.
- Gain exposure to cutting-edge educational technology and real-time operational management.
- Enjoy a supportive work culture that values initiative, collaboration, and growth.
- **Application Process**: Ready to make an impact?

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