Client Relationship Executive

20 hours ago

Noida Uttar Pradesh, India Propkarmaa Pvt Ltd Full time

**osition** **Title**: CRM and Back Office Executive**Location**: Noida Sector 142**Company**: PROPKARMAA PVT LTD**About the Company**: PROPKARMAA PVT LTD is a leading real estate company dedicated to providing excellent services and solutions to our clients. We are committed to delivering high-quality real estate services and ensuring customer satisfaction.Job Summary: The CRM and Back Office Executive will be responsible for managing customer relationships, ensuring customer satisfaction, and supporting back-office operations. The role requires excellent communication skills, attention to detail, and a customer-centric approach.**Key Responsibilities:CRM Duties**:

- Customer Interaction:

- Handle customer inquiries and provide accurate information regarding properties and services.
- Customer Relationship Management:

- Maintain and update the customer database.
- Track and manage customer interactions and follow-ups.
- Build and maintain strong relationships with existing and potential clients.
- Sales Support:

- Assist the sales team in generating leads and closing deals.
- Provide support in preparing and presenting sales proposals.
- Feedback and Improvement:

- Collect customer feedback and relay it to the relevant departments.
- Implement customer feedback to improve services and processes.

**Back Office Duties**:

- Documentation and Record Keeping:

- Manage and maintain real estate documents, agreements, and contracts.
- Ensure all documentation is accurate, complete, and filed correctly.
- Data Management:

- Update and manage databases related to properties, clients, and transactions.
- Prepare regular reports on sales, customer interactions, and other metrics.
- Administrative Support:

- Assist in the preparation of marketing materials and presentations.
- Provide general administrative support to the sales and management teams.
- Coordination and Communication:

- Coordinate with different departments to ensure smooth operations.
- Communicate effectively with team members and other stakeholders.

**Qualifications**:

- Bachelor’s degree in Business Administration, Real Estate, or a related field.
- Proven experience in customer relationship management and/or back office roles, preferably in the real estate sector.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
- Ability to work independently and as part of a team.

**Skills**:

- Customer-centric mindset with a focus on delivering exceptional service.
- Attention to detail and accuracy in documentation and data management.
- Strong problem-solving skills and the ability to handle customer complaints and queries effectively.
- Good time management skills and the ability to prioritize tasks.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 21/08/2024

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