Lean Black Belt

Gurugram, India
- DOP SLH
- 3119704

**Job Description**:
**Role Purpose**
- The purpose of this role is to ensure that all the SLAs/ efficiency commitments are met through process design, process assurance as well as driving a quality culture within the accounts_

**Do**

***

**Process design and Process assurance to ensure all commitments are met as per the SLA with the client**
- Contribute on key factors and inputs for RFPs to ensure appropriate and reasonable commitments are made to the client_
- Conduct Transition audits as per transition phases _
- Design new processes to ensure that they are aligned to the SLA _
- Ensure quality and process maps are in place_
- Conduct audits for assigned accounts and ensure proper documentation to keep the account ready for any external audit_
- Highlight any SLA or people related risks_
- Conduct Root Cause Analysis (RCA) to identify issues and improvement opportunities_
- Execute various initiatives along with tool interventions to ensure efficiency commitments are delivered as per contract_

**Drive quality culture within the accounts**
- Provide training to the account teams on the floor on Lean and Six Sigma so that they can deploy them to improve efficiency_
- Lead initiatives such as Pragati program to motivate account teams to do small and incremental improvements_
- Conduct preassessment and assessment for any RPA initiative within DOP or for an external client _
- Drive Lean and Six Sigma projects and track tangible and intangible benefits under Business Value Meter (BVM) and highlight it to the clients_

**Thought Leadership**
- Publish papers and undertake speaking assignments to showcase Wipro capability_
- Present projects for various Quality awards related to RPA, Innovation, Six Sigma, Lean etc._
- Build networks and connects with the industry bodies to know the best practices and showcase Wipro DOP_

**_Stakeholder Interaction_**

**_
- **

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Sales/ PreSales/ Transition- Audit reports, CPMs status etc_
- Account Delivery- Process audits, continuous improvements etc_
- Digital, EOT, Holmes_
- Automation initiatives_
- Central Quality & IT_
- RPA initiatives, licences etc_

**_External_**
- Industry bodies (CII, GTB, LSEA etc._
- Present papers/ projects, speaking assignments, sharing of best practices etc_
- External Auditors_
- Certification audits, compliance audits, client audits- Clients_
- Client Audits_
- Vendors_
- Need based - if the project requires a solution from the vendor_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Domain/Industry Knowledge - Awareness and knowledge of assigned industry -**_Foundation to Competent_**:

- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - **_Competent_**:

- Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and techniques) such as RPA, AI etc. - **_Competent_**:

- Technical Knowledge - Black Belt & Lean Certification is mandatory, knowledge of other certifications such as Common Minimum Standards (CMS) audit, Business Process Management System (BPMS), ASQ, ISI etc. - **_Expert_**

**_Competency Levels_**

**_Foundation_**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**_Competent_**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**_Expert_**

Applies the competency in all situations and is serves as a guide to others as well.

**_Master_**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- **_Behavioral Competencies _**
- Strategic perspective
- Business Acumen
- Executive presence
- Stakeholder Management
- Managing Complexity
- Client centricity
- Execution excellence
- Change agility
- Passion for results

**Deliver**

**_No._**

**_Performance Parameter_**

**_Measure_**

1.

Customer centricity

CSAT, NPS, EWS for Risks, No escalations

2.

Delivery

CPMs are met

3.

Continuous Improvements

BVM - tangible annual realized revenue

4.

Consulting

5.

Thought Leadership

Papers published, speaking assignments undertaken

Analytics(DMS)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.