Manager - Program Mgmt/Transformation (E-commerce, 6+ yrs)

7 days ago

Gurugram, India Michael Page Full time

Opportunity to work with a global brandOpportunity to work in a high visibility roleAbout Our ClientThe client is a global leader in the hospitality and travel industry with a mission to connect people through unique and authentic lodging experiences. They have grown to host millions of users worldwide, offering a platform that enables individuals to share their homes and local experiences across nearly every country.Job DescriptionLead the day-to-day management and execution of the global quality program, ensuring consistent and high-quality support experiences worldwide.Collaborate cross-functionally with teams such as product, operations, and service management to deliver impactful improvement projects and sustain their results in operations.Foster a culture of continuous improvement by developing and implementing strategies aligned with business goals, and by promoting problem-solving skills through workshops and learning initiatives.Guide teams in applying quality frameworks like Lean Six Sigma, FMEA, and root cause analysis to identify risks, create controls, and implement solutions that enhance operational efficiency.Mentor and coach team members to develop their skills, advance in their roles, and support their career growth.Identify process inefficiencies and lead redesign efforts to optimize workflows, leveraging data analysis to drive decision-making and communicate insights effectively.Manage projects end-to-end, ensuring timely delivery and measurable outcomes by using strong project management and stakeholder engagement skills.The Successful Applicant6 + years of experience in Continuous Improvement, Process Design, Process Re-engineering, and/or Operations.A graduate or postgraduate degree from a top-ranked institution is preferred.Certified Lean Six Sigma Black Belt and/or PMP certification.Proven track record of delivering support initiatives that positively impact business metrics.Experienced in project management and collaborating effectively with cross-functional teams to achieve business objectives.Experience working with product teams to drive improvements and business impact is a plus.Additional qualifications such as Design Thinking, Agile, or Project Management certifications are advantageous.Location - Gurugram

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