
Lead-Quality/Program Management
2 weeks ago
About Our Client
A fast-growing global platform revolutionizing how people connect and experience unique stays worldwide. Known for fostering innovation, community trust, and delivering exceptional service across diverse markets.
Job Description
Oversee quality standards for guest services (customer support, claims, insurance) and host operations (listing quality, onboarding)Identify gaps and lead the transformation of quality frameworks across regionsDrive continuous improvement initiatives using Lean Six Sigma, FMEA, and data-driven insightsBuild capability through workshops, coaching, and mentoring within a growing teamCollaborate cross-functionally with Product, Operations, and Regional teamsLead high-impact projects from analysis to implementation, ensuring sustained operational improvementsThe Successful Applicant
6+ years in continuous improvement, process design, or operations leadershipExperience managing teams and driving quality transformation across functionsStrong analytical skills with ability to turn data into actionable insightsLean Six Sigma Black Belt or equivalent certification preferredExcellent stakeholder management, project leadership, and communication skillsComfortable working in dynamic, ambiguous environments with a proactive mindset-
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