Customer Support Assistant

Responding to customer inquiries and resolving issues in a timely and professional manner Providing product information and assistance to customers Processing orders, returns, and exchanges Handling customer complaints and escalating when necessary Assisting customers with technical support Maintaining accurate customer records and documentation...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Career Guide Finding a JobWhat Is A Customer Care Executive? (With Duties And Skills) What Is A Customer Care Executive? (With Duties And Skills) Written by Updated 5 June 2025 Video: India's Customer Service Execs Reveal Salary, Tips & More What do India's customer service experts and executives really do? Well, we REALLY wanted to know. Our Indeed host,...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Identify customer problems, troubleshoot basic issues, and escalate complex concerns to the appropriate department when necessary. - Assist customers with placing orders, verifying information, and updating account details. - Actively listen to customer concerns, address issues with empathy, and work towards satisfactory resolutions. **Job Types**:...

Managing schedules, coordinating meetings, preparing agendas and minutes, and handling correspondence.Document Management:Organizing and maintaining files, both physical and electronic, and assisting with the creation and revision of documents.Communication Coordination:Serving as a point of contact for internal and external communication, including managing...

Key Responsibilities Administrative Support: Manage records, process correspondence, and maintain databases to support the team's operational efficiency. Research & Analysis: Conduct market and industry research to identify new business opportunities, analyze trends, and support competitive insights. Reporting & Documentation: Assist in preparing reports,...

Customer Interaction: Respond to customer queries via phone, email, or in-person with professionalism and empathy.Issue Resolution: Handle complaints, troubleshoot problems, and escalate complex issues to senior staff when necessary.Product & Service Knowledge: Maintain up-to-date knowledge of company offerings to provide accurate information.Order & Account...

**Managing a Team**: As a Customer Support Executive, you will oversee a team of representatives who offer customer support. Your role involves mentoring and guiding team members to provide exceptional service. - **Overseeing Customer Service Process**: You’ll be responsible for ensuring smooth customer interactions, addressing inquiries, resolving...