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CRM Executive
3 weeks ago
CRM
**Responsibilities**:
- Manage and maintain the organization's CRM database, ensuring data accuracy and completeness.
- Develop and implement CRM strategies to improve customer engagement, retention, and satisfaction.
- Collaborate with cross-functional teams, including Marketing, Sales, and Customer Service, to ensure alignment of CRM initiatives with business goals.
- Analyze customer data and feedback to identify trends, opportunities, and areas for improvement.
- Generate reports and dashboards to track key CRM metrics, such as customer acquisition costs, lifetime value, and retention rates.
- Train team members on CRM best practices and provide ongoing support and guidance.
- Stay up-to-date on industry trends and best practices in CRM software and technologies.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience as a CRM Specialist or in a similar role.
- Proficiency in CRM software, such as Sales force, Hub Spot, or Zoho CRM.
- Strong analytical skills with the ability to interpret data and make actionable recommendations.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certification in CRM software (e.g., Sales force Administrator certification) is a plus.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: In person
