Customer Support Executive

1 week ago

Matunga Mumbai Maharashtra, India The Designer's Class Full time

Senior Officer - Student Success
**Location**: Mumbai (Matunga West)
**Work Days & Timings**:

- Monday to Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 4:00 PM

**Experience Required**: Minimum 2 years
**Salary**: Negotiable, based on last drawn and interview performance

**Role Overview**

We are a boutique Overseas Education Consultancy specializing in personalized counselling for students aspiring to study in the UK, Ireland, Australia, the US, and Germany.

As a **Senior Officer - Student Success**, you will be the primary point of contact for students, ensuring they receive exceptional service and guidance throughout their study-abroad journey. The role requires excellent communication, relationship management, and organizational skills, along with a genuine passion for helping students achieve their educational goals.

**Key Responsibilities**
- Act as the main contact for students, addressing inquiries and guiding them through the process.
- Build and maintain strong student relationships, ensuring consistent engagement and satisfaction.
- Collaborate with team members to deliver seamless student support.
- Coordinate with partners, associates, and universities for documentation and process completion.
- Maintain accurate client records and track progress in the CRM system.
- Stay updated on industry trends and regulatory changes impacting international education.

**Qualifications & Skills**
- Bachelor’s degree in Business, Marketing, Commerce, or related field.
- 2+ years of full-time work experience in customer service (voice) or sales.
- Strong verbal communication skills in English and Hindi (knowledge of local languages is a plus).
- Ability to work independently, handle multiple priorities, and meet deadlines.
- Confident, proactive, empathetic, and persuasive personality.
- Passion for the education industry and student success.

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9920501049

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