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Real Estate CRM Executive

2 weeks ago

Chennai Tamil Nadu, India Bifold Dynamix Full time

**Job Title**: CRM Executive

We are seeking a dedicated and experienced CRM Executive to join our real estate clients' team. As a CRM Executive, you will play a crucial role in managing their customer relationship management system to optimize client interactions and enhance overall business efficiency.

**Responsibilities**:

- Implement and manage the customer relationship management (CRM) system to ensure accurate data entry, organization, and maintenance of client records, including maintaining records of payment information.
- Responsible for the entire activities from post-sales to till handover, ensuring timely documentation and collection commitments are met.
- Handle customer queries and satisfy their requirements with the assistance of other departments, fostering positive client relationships.
- Improve and implement CRM processes to enhance customer services and satisfaction.
- Coordinate with other departments such as Finance, Legal, Sales, and Projects to streamline operations and ensure seamless communication.
- Manage bank coordination for customers' loan facilitation and timely collection.
- Devise methodologies to increase customer satisfaction by providing the right suggestions and solutions.
- Generate leads from existing customers to expand business opportunities.
- Demonstrate good knowledge of GST & RERA regulations in the real estate industry to ensure compliance and mitigate risks.

**Qualifications**:

- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience working with CRM systems, preferably in the real estate industry.
- Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Detail-oriented with a focus on data accuracy and integrity.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Understanding of data protection regulations and compliance standards.
- Previous experience in training or coaching staff on CRM usage is desirable.

**Job Types**: Full-time, Permanent

**Salary**: ₹276,000.00 - ₹400,000.00 per year

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):

- Do you have experience with a real estate/ Construction firm?

**Education**:

- Diploma (preferred)

**Experience**:

- CRM software: 3 years (preferred)

Work Location: In person

**Speak with the employer**

+91 8247248042