Application Administrator

1 week ago

Bengaluru Karnataka, India Clinisys Full time

**Purpose**

**Essential Functions**

**User Access & Security**
- Manage user roles, permissions, and provisioning while ensuring data security and performing regular system monitoring and backups.
- Create and maintain documentation such as SOPs, user guides, and knowledge base articles.

**Business & Technical Alignment**
- Translate business requirements into technical specifications.
- Collaborate with developers and stakeholders to ensure solutions align with organizational goals.
- Create custom solutions, dashboards, and reports based on business needs.

**System Configuration & Maintenance**
- Assist with routine system monitoring, backups, and performance checks.

**Support & Training**
- Provide end-user support and training, including onboarding, troubleshooting, and ongoing education.
- Respond to support cases and guide users on system processes.

**Collaboration & Issue Resolution**
- Collaborate with internal teams and third-party vendors to resolve technical issues and optimize business processes.
- Scope, implement, and support system enhancements in partnership with the NetSuite developer.

**Skills & Competencies**
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and work independently or as part of a team.
- Exceptional customer service orientation.
- Strong documentation and process adherence capabilities.

**Required Experience & Education**
- Bachelor’s degree in Information Systems, or a related field or equivalent work experience.
- Minimum of 3 years of hands-on support experience of NetSuite including supporting finance teams to optimize financial processes.
- Strong understanding of financial processes and reporting.
- Familiar with journal entries, reconciliations, and financial statements.

**Preferred Experience**
- Experience with ServiceNow, Oracle CPQ, and Microsoft Power Platform.
- Familiarity with SQL and data integration tools such as Celigo or Boomi.

**Certifications**:

- ITIL Foundation certification (required)
- NetSuite Administrator Certification (required)
- Advanced ITIL certifications (preferred)
- NetSuite ERP Consultant Certification (preferred

**Supervisory Responsibilities**
- None

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