
International Inbound Voice Agent
1 week ago
**JOB TITLE**: International Inbound Voice Agent
**LOCATION**: Noida, uttarpradesh
Qualification : 12th pass / graduate
Experience : 1year
**RESPONSIBILITES**:
- **Handle Inbound Calls**: Assist international customers with queries and issues.
- **Customer Support**: Provide accurate solutions and product information.
- **Issue Resolution**: Address and resolve customer complaints effectively.
- **Data Entry**: Log customer interactions and update records.
- **Multitasking**: Manage calls and perform administrative tasks simultaneously.
- **Adhere to SLAs**: Meet response time and customer satisfaction targets.
- **Cultural Sensitivity**: Interact professionally with diverse customers.
- **Quality Assurance**: Maintain high call quality and customer service standards.
**REQUIREMENTS**:
- Highly motivated to deliver excellent customer service.
- should possess skills to work both in team and also perform independently.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
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