International Voice Process

2 weeks ago

Noida Uttar Pradesh, India INTINERI INFOSOL PVT LTD Full time

**Collection Specialist
- (All LOB)**

**Job Summary**:
A US Debt collection representative is a professional who is responsible for resolving overdue bills and collecting payments from those who owe. They must ensure that they keep their employer's assets safe while also making sure those responsible for unpaid bills are contacted immediately. We are searching for a polite, professional US Debt Collection experience call centre Agents to represent our 3rd Party line of business. We are looking to hire experienced collectors who may handle a high volume of outbound and inbound calls and should seek to create a positive experience for each caller.

Our professional collection representatives work on behalf of some of the largest and most well-known clients in the world to collect on past due accounts. You’ll be responsible for corresponding with our customers to manage accounts at all stages of collections.

**Responsibilities**:

- Make outbound calls to customers in order to collect past due bills
- Meet department productivity and quality standards
- Ability to handle high volume calls
- Strive to achieve a first call resolution in order to collect the outstanding bill
- Responsible for corresponding with customers

**Requirements**:

- 1 or more years of US collection experience required.
- Excellent negotiation skills & Communication Skills
- Good Thought process
- **Experience: 6 months in 3rd party collection in any international BPO**
- Ability to work over weekends
- Ability to multitask.
- Ready to work from office
- Ready to commute self, one side drop facility

**Education Requirements**:
Under Graduation/Graduation/Post Graduation

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

**Experience**:

- total work: 1 year (preferred)
- International voice process: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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