International Voice Process

2 weeks ago

Noida Uttar Pradesh, India INTINERI INFOSOL PVT LTD Full time

**CALL EMPLOYER: 9007098603**

**Job Description for International Voice Process Executive**

**Position**: International Voice Process Executive
**Salary**: Up to ₹38,000 per month + Incentives
**Location**: Sector 63, Noida

**Key Responsibilities**
- Handle customer queries and provide solutions via voice communication channels for international clients.
- Manage US debt collection processes, adhering to compliance and company policies.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
- Maintain accurate and detailed records of all interactions in the CRM system.
- Meet performance targets, including call handling time, resolution rate, and collections.

**Required Skills and Experience**
- **Experience**: Minimum 1 year in international voice process or US debt collection.
- **Communication Skills**:

- Excellent verbal and written communication skills in English.
- Ability to handle challenging situations with empathy and professionalism.
- **Technical Skills**:

- Proficiency in using CRM tools and other telecommunication software.
- Familiarity with debt collection protocols and processes is an added advantage.
- **Additional Attributes**:

- Strong interpersonal and persuasion skills.
- Ability to work in night shifts, as per US time zones.
- Goal-oriented with a focus on achieving and exceeding targets.

**Benefits**
- Competitive salary up to ₹38,000 per month.
- Performance-based incentives.
- Professional growth opportunities.
- Friendly and collaborative work environment.

**Shift**: Night shifts to align with US working hours.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹38,000.00 per month

Schedule:

- Night shift

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9007098603

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