
Inbound Banking Voice Process
2 days ago
**Job Description: US-Based Inbound Banking Voice Process (Vegas Process)**
**Location**: Sector 60, Noida
**Shift**: Night Shift (Rotational)
**Working Days**: 5 days per week
**Joining Date**: Immediate joiners needed; next batch starts on 9th December
**Cab Facility**: Not provided
**Key Responsibilities**:
- Handle inbound banking queries for US customers professionally and efficiently.
- Ensure high-quality service delivery to maintain customer satisfaction.
- Follow communication scripts, resolve customer complaints, and escalate unresolved issues as needed.
**Eligibility Criteria**:
- **Education**: Graduates (Freshers welcome) or Undergraduates with:
- 6 months of documented experience in any field OR
- Excellent communication skills in English (fresher undergraduates can also apply).
**Skills Required**:
- Excellent verbal communication skills in English.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and customer-handling skills.
**Additional Information**:
- Immediate joiners are highly preferred as the next batch starts on 9th December.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
- Rotational shift
- US shift
**Experience**:
- total work: 1 year (required)
Work Location: In person
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