International Inbound Voice Process

1 week ago

Noida Uttar Pradesh, India NTT DATA Full time

**Position Overview**

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

**Title: Customer Service - Voice**

**Job Location**: Noida, Sector 144

**Experience Required**: 1 to 5 Years (Mandate Experience in International Inbound Voice Process)

**Salary**: As per Company standard

**Work Mode**: Work from Office

**Responsibilities**:

- Ensure that all assigned inbound calls are resolved.
- Helps resolve outstanding issues from previous transactions.
- Take calls from providers/callers.
- Escalates calls to supervisor when transaction closing is delayed, or transaction exceeds contract processing schedule.
- Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
- Identifies and resolves issues around nonstandard pending transactions.

**Job Requirements**
- Any Graduates
- Excellent Communication (both verbal & written).
- Expertise in customer handling.
- Comfortable in handling inbound voice calls.

**Job Types**: Full-time, Permanent

**Benefits**:

- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Shift allowance

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- International voice process: 5 years (required)
- Inbound voice: 3 years (preferred)

**Location**:

- Noida, Uttar Pradesh (preferred)

Work Location: In person

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