Customer Support Executive

6 days ago

Noida Uttar Pradesh, India Live Keeping Full time

**About Livekeeping**

Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

**Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.

**Requirements**:

- Bachelor's degree in sales, marketing, or related field with 70%.
- 0-3 years’ experience in customer support or similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.

**Job Types**: Full-time, Permanent

Pay: From ₹500,000.00 per year

**Benefits**:

- Health insurance

Application Question(s):

- What is your notice period?
- Percentage in Graduation?
- Total Years of Experience?
- Current CTC?
- Expected CTC?
- Percentage in 10th class?
- Percentage in 12th class?
- This is an onsite job and location is in Noida sector -135. Are you comfortable with this?

Work Location: In person

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