Executive - Client Relation and Retention

22 hours ago

Bengaluru, India FloBiz Full time

**Reactivation Calling Agent - Client Relations & Retentions**:
**Reactivation Calling agent -**:
Designation: Executive/Sr. Executive - Client Relations & Retentions

Location: Bangalore

Department: Customer Success Team

FloBiz is India's first neo business platform. We're building mobile-first solutions to digitise 70 million MSMEs in India. myBillbook is one of our flagship products that allows small businesses to create invoices, manage their outstanding, and monitor their stock on the go. myBillbook is currently being used by more than 5 million+ businesses across 1000+ towns, with over $6 billion annual transactions and we are growing 100% month on month. More info can be found at mybillbook.in.

Position Description:
Our client servicing professionals focus on managing clients, maintaining a long-term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts.

Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell.

Job Summary:

- Reach out to the customers and thank them for their business.
- Set up customers correctly on Our system
- Introduce key contacts and on-boarding process
- Handle any queries then and there
- Avoid issues from becoming a problem further into the sales process

Knowledge:
**Skills**:

- Attitude & Behaviour
- Effective communication & comprehension skill
- Excellent active listening skills
- Time Management
- Understand Customer needs
- Ability to build rapport with customers instantly
- Likes to pick up challenges
- Good motivator, passionate, confident. - Customer-centricity

**Experience**:

- 1+ Years of relevant Customer Service experience (experience in onboarding process will be preferred)
- Should be fluent in Malayalam, Tamil, Kannada and English

Qualification:

- Any Graduate / B.Tech or any Equivalent Degree

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