Retention Executive

3 weeks ago

Bengaluru, India Petpooja Full time

Role & responsibilities

  • Conduct field visits to meet clients and strengthen relationships.
  • Collaborate with marketing and sales teams to develop retention strategies.
  • Analyze customer data to identify trends and areas for improvement.
  • Proactively engage with customers in person to address concerns and gather feedback.
  • Resolve customer issues promptly and effectively, both in person and remotely.
  • Educate customers on product features and updates during field visits.
  • Monitor key performance indicators (KPIs) related to retention and implement improvement strategies.
  • Collaborate with other departments to enhance the overall customer experience.
  • Customer-centric mindset and a willingness to engage directly with clients.
  • Ability to work well independently and in teams.
  • Previous experience in customer service or sales preferred.

Preferred candidate profile

  • Effective Communication (written and verbal)
  • Problem-solving
  • Data analysis
  • Time management
  • Collaboration

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