Retention Manager
2 days ago
Retention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding of customer behavior, lifecycle marketing, and loyalty programs, and be able to translate insights into high-impact, data-led campaigns and engagement strategies.Responsibilities:1. Retention Strategy & Planning- Develop and own the end-to-end customer retention strategy for both retail and online customers.- Define and monitor key retention metrics (repeat rate, frequency, churn, lifetime value) and drive initiatives to improve them.- Map and manage the post-purchase customer journey, identifying key engagement touchpoints to enhance customer experience and satisfaction.2. Customer Segmentation & Insights- Leverage customer data to create actionable segmentation strategies for targeted engagement.- Monitor customer lifecycle patterns to identify risk segments and high-potential cohorts.3. Loyalty Program Management- Design, implement, and scale loyalty programs that reward frequent buyers and high-value customers.- Develop exclusive campaigns and perks for loyalty tiers (early access, invites, birthday, anniversary offers, etc.).- Track loyalty program effectiveness and suggest improvements based on data and customer feedback.4. Engagement Campaigns & Personalization- Plan and execute retention-focused campaigns – across multiple channels (email, SMS, WhatsApp, direct mailers, etc.).- Drive personalized communication using CRM tools (email, SMS, WhatsApp, direct mailers, etc.) for key cohorts (e.g. lapsed users, top-tier spenders, occasion-based shoppers).- Ensure seamless integration of retention efforts with offline/retail touchpoints.5. Customer Experience (CX) & Feedback Loops- Collaborate with Customer Service teams to resolve pain points and improve post-purchase engagement.- Create feedback-to-action processes that translate NPS/CSAT findings into retention initiatives.- Build brand trust through thoughtful gestures – thank you notes, surprise gifts, personalized offers, etc.6. Cross-functional Collaboration- Work closely with Tech, Marketing, Retail Ops, and Product teams to implement retention ideas.- Support new product/collection launches with retention-focused campaigns and early access for existing customers.Candidate Profile:- 6-8 years of experience in customer marketing, CRM, loyalty, or retention roles (retail/fashion/lifestyle/e-commerce preferred).- Experience in omnichannel customer engagement (online and retail).- Hands-on experience with loyalty programs, customer lifecycle campaigns, and segmentation strategies.- Proven experience in managing loyalty programs, campaign execution, and driving retention metrics.- Strong understanding of customer behavior, CX, and brand loyalty drivers.- Proficiency in tools like CRM platforms, basic analytics dashboards, and survey tools.- Strong communication, project management, and stakeholder alignment skills.- Exposure to NPS/CSAT frameworks and customer feedback mechanisms.(Good to have)
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Retention Manager
1 day ago
Bengaluru, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong...
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Retention Manager
23 hours ago
Bengaluru, India Kushal's Fashion Jewellery Full timeRetention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention Manager
6 days ago
Bengaluru, Karnataka, India Kushal's Fashion Jewellery Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRetention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention Manager
24 hours ago
Bengaluru, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong...
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Retention Manager
1 day ago
Bengaluru, India Kushal's Fashion Jewellery Full timeRetention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention Manager
2 days ago
Bengaluru, India Kushal's Fashion Jewellery Full timeRetention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention Manager
2 days ago
Bengaluru, India Kushal's Fashion Jewellery Full timeRetention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention
2 weeks ago
Bengaluru, India Edify Insurance Brokers Full timeAt Edify Insurance Brokers Pvt Ltd, our ideal Retention Manager must be a go getter in in Sales with excellent relationship building skills with corporate stake holders. We are seeking a quick learner with strong negotiating skills and a track record of success who can inspire the same in others. Knowledge of insurance products and experience with the...
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Retention
4 days ago
Bengaluru, Karnataka, India Edify Insurance Brokers Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAt Edify Insurance Brokers Pvt Ltd, our ideal Retention Manager must be a go getter in in Sales with excellent relationship building skills with corporate stake holders. We are seeking a quick learner with strong negotiating skills and a track record of success who can inspire the same in others. Knowledge of insurance products and experience with the...
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Retention associate manager
3 weeks ago
Bengaluru, Karnataka, India Mitigata - Smart Cyber Insurance Full timeAbout UsMitigata is a leading Compliance + Insurance + Security company, helping businesses mitigate cyber risks through risk assessments, compliance consulting, cyber insurance, and tailored security solutions. Our mission is to empower organizations to strengthen their security posture, ensure regulatory compliance, and safeguard their financial exposure...
