IT Helpdesk Executive

2 days ago

Chennai, India Skylark Information Technologies Pvt Ltd Full time

**Description**:
Skylark Information Technologies Private Limited is established in 1993, Skylark is one of the leading award-winning System Integrated (SI) Company in India. By leveraging 26 years of experience in IT Services and strong experience in Digital Technology Solutions, thereby partnering with leading technology OEM's, Skylark offers Hybrid IT, Multi-Cloud Solutions, Enterprise Networking, Cybersecurity Solutions, IT Services and Block chain Solutions.

We have branches in Chennai, Bangalore, Kochi, Hyderabad, Coimbatore, Mumbai, and Singapore.

We are looking for a talented and passionate Helpdesk Coordinator to follow standard help desk procedures. Log all help desk interactions.

**Responsibilities**:

- Logging end users IT complaints in the call logging tool.
- Classify and prioritize the incidents/service requests / change requests as per the defined categories, urgency and impact.
- Allocate the incidents/service requests /change request.
- Sensible allocation of calls based on the severity in line with the Service Level Agreement (SLA).
- Monitor, track and update the progress status of all incidents and service requests.
- Tracking end users IT complaints till closure with the support of Technical Support Engineers.
- Timely triggering of escalation to technical team and Supervisor before the response and resolution of violations.
- Escalate incidents/service requests which are going beyond the agreed service levels.
- Record customer complaints and inform the concerned management staff for appropriate actions.
- Logging and tracking incidents/service requests that require resolution from suppliers.
- Notify IT users & on-site engineers with the progress status of all queries, incidents, service requests, change requests and complaints.
- Getting the transactional feedback from end users after closure of the calls by doing the necessary follow-ups with location engineers and end users.
- Analysis of call reports and end users feedback. Preparation of engineer productivity report.
- Preparation of daily, weekly & Monthly reports and sharing the reports to Supervisor within the agreed timelines.
- Experience - 1 to 3 years

**Requirements**:
**Education**:

- Any degree or diploma.
- Good Communication Skills.

**Skill Set**:

- Analytical mind.
- Time Management.
- Customer handling skill.
- Self-Motivator.
- Collaborate with others.
- Professionalism

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Shift:

- Day shift
- Flexible shift

Ability to commute/relocate:

- Chennai, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Help desk: 1 year (preferred)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX

  • Executive Transport

    2 weeks ago

    Chennai, Tamil Nadu, India Cushman & Wakefield Full time

    **Job Title** Executive Transport - Helpdesk **Job Description Summary** **Job Description

  • Helpdesk Executive

    1 week ago

    Perambur, Chennai, Tamil Nadu, India SPR Constructions Pvt Ltd Full time

    Facilities Management Helpdesk software contains all the tools and features essential to support the safety, functionality, and sustainability of your infrastructure, building, and real estate. Other facilities management advantages of using an adequate FM solution are lease administration, lease management, project management, project planning, and...

  • Psl Centralized Helpdesk Supervisor

    1 week ago

    Chennai, India Ford Motor Company Full time

    Lead the development and implementation of PS&L Centralised Helpdesk for Distributors. - Provide input and support the development of the PS&L Centralised Helpdesk with Markets where synergies exist and business case supports. - Lead the roll out of PS&L Centralised Helpdesk function with Distributors and Market NSC which may include the integration /...

  • CRM Helpdesk Executive

    4 days ago

    Chennai, India Khazana Jewellery Full time

    Role & responsibilities The Centralised CRM Helpdesk Executive will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling inbound and outbound calls, managing cases, Opportunities and leads through Salesforce, and building customer engagement through lifecycle-based...

  • Facilities Helpdesk Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • Admin Helpdesk Executive

    1 week ago

    Oragadam, Chennai, Tamil Nadu, India Lexicon International HRMS Full time

    MNC Admin helpdesk executive Salary 35k Female only General shift (9 to 6) Monday to Friday only Immediate joiner Min admin knowledge must.. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: Up to ₹35,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Life insurance - Paid sick time - Provident Fund Day...

  • IT Service Helpdesk Executive

    1 week ago

    Chennai, Tamil Nadu, India Excelencia Full time

    **Role**: IT Helpdesk **Location**: Chennai, Tamil Nadu **Experience**: 2 to 4 years **Employment Type**: Full-time **Shift**: Night Shift (US Shift) **Mode**: WFO **Job Summary**: **Key Responsibilities**: - Provide technical support for both hardware and software, including installation, configuration, and troubleshooting. - Utilize **ServiceNow** for...

  • Helpdesk Executive

    10 hours ago

    Chennai, Tamil Nadu, India ABEX Excellence Full time

    Experience 3-5 years Location Chennai OMR - Navalur 6 days WFO An Apartment Helpdesk Executive provides administrative and technical support to residents and staff handling inquiries via phone email and in-person interactions managing resident complaints assisting with amenity bookings collecting payments and performing data entry all while...

  • CRM Helpdesk Lead

    4 days ago

    Chennai, India Khazana Jewellery Full time

    Role & responsibilities Help Desk Team Lead to manage a team of customer support executives. This team is responsible for executing outbound and inbound calls including Birthday and Anniversary greetings, feedback, promotional campaigns, and service-related support. The ideal candidate will drive team performance while ensuring high-quality customer...

  • IT Helpdesk Executive

    1 week ago

    Chennai, India Skylark Information Technologies Pvt Ltd Full time

    **Description**: Skylark Information Technologies Private Limited is established in 1993, Skylark is one of the leading award-winning System Integrated (SI) Company in India. By leveraging 26 years of experience in IT Services and strong experience in Digital Technology Solutions, thereby partnering with leading technology OEM's, Skylark offers Hybrid IT,...