Customer Service Executive

7 days ago

Mumbai, India Care24 - Home Healthcare Company Full time

Care24 is a leading in-home healthcare patient-care service provider serving ~900
patients/day in Mumbai and Delhi. We offer medical care at home, workplace or
travel including consultations, nursing, attendant care, Infant Care, Physiotherapy,
diagnostic lab, equipment and pharmacy through its 1500+ specially trained medical
and paramedic professionals. Care24 has aggressive plans to grow PAN India and
grow 4-6X in the coming 2 years

We have urgent job opening for Care Manager, please find the JD below profile:
Location: Mumbai

Job Description:
- Coordinate and provide solutions to customer that is timely, effective,

efficient, equitable, and customer-centric.
- Facilitate multiple care aspects (case coordination, information sharing,

etc).
- Help patients make informed decisions by acting as their advocate

regarding their clinical status and treatment options.
- Develop effective working relations and cooperate with operations team

throughout the entire case management process.
- Take the extra mile and interact with patients to keep track of their

progress and to ensure satisfaction.
- Record cases information, complete accurately all necessary forms and

produce statistical reports.
- Promote quality and cost-effective interventions and outcomes.
- Assess and address motivational and psychosocial issues.
- Adhere to professional standards as outlined by protocols, rules and

regulations.

using a variety of communication methods.
- Excellent written skills for writing reports.
- Passion for working with people and providing person-centred care.
- Capacity to work under pressure and to take a problem-solving

approach to work.
- Effective organisational and time management skills with the ability to

prioritise your own and others workload.
- Understanding of accountability to ensure compliance with company

policies and regulatory requirements.

**Skills**:

- Any Graduate (Management stream will be a plus).
- 1+ years of experience in end to end customer handling/customer

account management.
- Excellent interpersonal and communication skills

**Benefits**:

- Mediclaim Facility.
- Provident Fund.
- Alternate two week offs.
- Friendly working Environment.w

**Job Types**: Full-time, Regular / Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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