Senior Customer Service Executive

3 weeks ago


Navi Mumbai, India Insight Customer Call Solutions Ltd Full time

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information about products/services to customers based on their needs and preferences.
  • Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.
  • Maintain records of all interactions with customers using CRM software (e.g., Salesforce).

Desired Candidate Profile

  • Excellent communication skills in English language (written & spoken).
  • Ability to work flexible shifts including rotational shifts.
  • Strong problem-solving skills with attention to detail.


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