
Senior Customer Service Executive
3 weeks ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
- Provide accurate information about products/services to customers based on their needs and preferences.
- Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.
- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
Desired Candidate Profile
- Excellent communication skills in English language (written & spoken).
- Ability to work flexible shifts including rotational shifts.
- Strong problem-solving skills with attention to detail.
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