Customer Service Executive

2 days ago

Mumbai, India TECHNOCRATS Full time

**Customer service Executive Job Description**

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Person ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Service Executive Responsibilities**:
Taking the complaint and keeping its track
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.

Sending the quotation of spares and business generation

Proper allocation complaint to Technician
- Resolving customer complaints brought to our attention.

Keeping the track of AMC,CMC

Working on new AMC

Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.

Installation planning

Planning of Technician specially in case of outstation

Ticket booking of Technician
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Service Executive Requirements**:
**- A bachelor’s degree in administration or a related field.**

**- A minimum of 3 years experience.**

**- Excellent interpersonal and written and oral communication skills.**

**- Ability to lead a team.**

**- Knowledge of CRM systems.**

**Computer skills.**

**- Knowledge of mediation and conflict resolution techniques is preferable**

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

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