Customer Service Executive

4 weeks ago

Navi Mumbai Mumbai India Youtag Infotech Private Limited Full time

Job Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Support Executive Responsibilities

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements

- A bachelors degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

This job is provided by Shine.com

  • Bpo Customer Service Navi Mumbai

    1 week ago

    Navi Mumbai, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹30,000.00 per...

  • Customer Service

    2 weeks ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Representative

    1 week ago

    Navi Mumbai, India grace facility service Full time

    Jobs assigned has to be followed and real time updates to BDs/Clients. - Daily sending reports to BDs - Making challans and Bills - Bill submission, scanning acknowledge copies and uploading on SAP - Courier bills received has to be tally with SAP data and bill the client accordingly. - MIS reports to be generated. **Technical Skills**: MS Office -Advance...

  • Sr. Customer Service Executive

    2 days ago

    Navi Mumbai, Mumbai, India Unilever Full time

    Job Description Job Description: Customer Service Executive Job Title Customer Service Executive Work Level 1B/1C Department Customer Service Department ( Front End Supply Chain) Main Job Purpose To ensure efficiency and control of the business activities from order receipt to product delivery Key Accountabilities (Role and responsibilities and end results...

  • Bpo Customer Service Navi Mumbai

    7 days ago

    Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...

  • Customer Service Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Connect Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Job Role: Customer Service Executive - Yes Bank (Inbound Process)Location: Kasarwadawali, Thane (w)Shift: Day Rotational Shifts / Rotational Week Off Salary: 18, ,000 (In-hand) + IncentivesTransportation: Pick-up and drop facility available from Thane StationJob Description:We are hiring Customer Service Executives for a reputed banking process (Yes Bank)....

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...

  • Executive Customer Support

    7 days ago

    Navi Mumbai, India Wisecor service pvt ltd Full time

    **Executive / Sr. Executive - Customer Support (EXIM)** **The Role**: **Responsibilities**: - Provide first-level, front-line communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner. - Pursue continuous improvement opportunities. - Liaise with the sales team to understand...

  • Customer Service Executive

    20 hours ago

    Navi Mumbai, Maharashtra, India CeeQ Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Looking for a Dynamic Customer Service Executive for an e-commerce brand in Mumbai.Job Responsibilities• Handle customer queries via chats, calls and emails• Track order status, delivery timelines, and customer feedback.• Maintain CRM records and assist in reporting and data analysis.Job Qualifications• Bachelor's degree in a relevant field with 0-2...

  • Customer Service Associate

    7 days ago

    Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    International voice process 24/7 rotational shift 2 rotational week off Handling inbound calls To solve the queries of US customers Salary - 15k upto 30k in-hand + incentives 2750+ travelling allowance of 3500 Rs **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident...