Sr. Customer Service Executive
2 days ago
Job Description Job Description: Customer Service Executive Job Title Customer Service Executive Work Level 1B/1C Department Customer Service Department ( Front End Supply Chain) Main Job Purpose To ensure efficiency and control of the business activities from order receipt to product delivery Key Accountabilities (Role and responsibilities and end results that would be expected) The Customer Service Executive would be responsible for below activities - Master Data management for entire portfolio listed with the customer and all DC/ Store combinations - Maintaining the Mapping in system as per the customer master - Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores - Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc - Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions - Drive on shelf availability and support all marketing plans & new launches to deliver business growth through flawless supply chain execution - Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain Team - Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables - Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering - Meeting customers for replenishment review , master synchronization & sales forecast and feeding back the inputs in the system - Anchoring the Strategic Projects as per the Joint Business Planning initiatives ( eg. VMI , Forecast accuracy , EDI etc) Key Performance Indicators ( KPI ) - Quarter Growth Plan ( QGP ) delivery - Customer Case Fill On Time( CCFOT ) and On Shelf Availability ( OSA) - Fair Share allocation deployment and governance - Project Assigned by the Line manager Essential Professional Skills: - Relevant degree - Analytical Thinking - Influencing & problem-solving skills - Stakeholder Management - Excel proficiency Preferred - MBA degree Experience Required: (Essential and desirable experience, including no. of years.) Essential - Candidate should have worked Min 1 years in Organized (Modern) Trade in the past with Customer/Supplier facing supply chain experience - Other Supply Chain experience in Factories, Category Logistics or Distribution - Experience in demand, and business planning - Commercial acumen Preferred - FMCG/Non FMCG experience As per job/site requirement Reporting: The Customer Service Executive will report to the Customer Service Manager. He / She will not have any direct subordinates. He/ She will work in tandem with other functions viz. Key account team ( CD),commercial, logistics , assigned customer & regional branches.
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Customer Service Executive
2 weeks ago
Navi Mumbai, India SR consultants Full time**Roles and Responsibilities** 1. Attend inbound calls 2. Assist customer with desired information 3. Guide customer to proper channel for prompt resolution 4. Provide policy related details like renewal date, expiry date etc. 4. Maintaining database 5. Proper tone and Technique and Call Flow & needs to be professional and polite 6. Follows policies...
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Sr. Executive-Export Customer Service
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Navi Mumbai, India SKY Logitrans Pvt. Ltd. Full timeJob title: Sr. Executive-Export Customer Service Experience: 3-4 years Job Summary Senior Executive in Export Customer Service with experience in the freight forwarding industry. Handles export shipments from start to finish, communicates with clients and partners, ensures timely documentation, and supports smooth delivery of goods. Focused on providing...
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Executive Customer Support
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Navi Mumbai, India Wisecor service pvt ltd Full time**Executive / Sr. Executive - Customer Support (EXIM)** **The Role**: **Responsibilities**: - Provide first-level, front-line communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner. - Pursue continuous improvement opportunities. - Liaise with the sales team to understand...
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Sr. HR Executive Operation
1 week ago
Navi Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 4,00,000 - ₹ 12,00,000 per yearPosition: Sr. Executive HR OperationsLocation: Rabale, Navi MumbaiIndustry: PowerKey Responsibilities:Manage end-to-end HR operations including onboarding, attendance, payroll coordination, and employee records.Handling all HR activities at the factorySupport statutory compliance, employee engagement, and HR documentation.Coordinate with internal departments...
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Customer Service
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Navi Mumbai, Maharashtra, India Advance Talent Services Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPosition - Customer Service (Sr Exe)Location - Navi MumbaiProfile:Customer Interaction & SupportGuide customers on shipping documentation (Commercial Invoice, Packing List, Certificate of Origin, etc.)Booking ManagementDocumentation Handling
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Customer Service Executive
2 weeks ago
Mumbai, India TheBirbal Full timeFull Time- Chennai, Delhi, Mumbai, Pune**Company**: Leading Call Centre **Role Title/ Designation**: Experience based - Executive / Sr. Executive **Locations**: Gurugram/ Noida/Mumbai/Bangalore **Roles**: - Customer Connect and resolution **Work experience**: 0 - 4 Years in Customer service role **Educational Qualifications**: Any Graduate / Post...
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Mumbai, India Seven Consultancy Full timeJOB DETAILS Payment collection call post sales.Customer query handling email, call, Text within the SLA. Inter department liaison for query resolve with the SLA. Information flow to internal and external customer. Data Management Daily report & MIS FUNCTIONAL AREA Customer Servicce, Sr Customer Service, Customer Service Executive, Customer Support, Customer...
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Customer Service Executive
4 weeks ago
Navi Mumbai, Mumbai, India Youtag Infotech Private Limited Full timeJob Description We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the...
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Mumbai, India Seven Consultancy Full timeJOB DETAILS Payment collection call post sales.Customer query handling email, call, Text within the SLA. Inter department liaison for query resolve with the SLA. Information flow to internal and external customer. Data Management Daily report & MIS FUNCTIONAL AREA Customer Servicce, Sr Customer Service, Customer Service Executive, Customer Support,...
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Bpo Customer Service Navi Mumbai
2 weeks ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹30,000.00 per...
