Executive Customer Support

4 days ago

Navi Mumbai, India Wisecor service pvt ltd Full time

**Executive / Sr. Executive - Customer Support (EXIM)**

**The Role**:
**Responsibilities**:

- Provide first-level, front-line communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner.
- Pursue continuous improvement opportunities.
- Liaise with the sales team to understand customers’ needs and expectations.
- Support the organisation's SOP / CP (customer profile) creation and update the system.
- Maintain frequent contact and visit customer(s), participate in customer meetings and Business Reviews as required.
- Develop new business opportunities in conjunction with the sales team.
- Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
- Ensure customer quotations are available, and review selling and buying rates to maximize GP.
- Arrange bookings as per customers’ requirements and communication for specific client service requests.
- Document, investigate and resolve customer concerns in a timely fashion.
- Close and review files to ensure all internal processes are adhered to.
- Follow policies, procedures, and standards and ensure compliance with regulations.
- Other duties as may be assigned from time to time by the Company.

**Skills and Experience**:

- University degree
- 3+ years’ experience in the Freight Forwarding industry.
- Excellent customer service experience.
- Excellent communication skills (both oral and written).
- Working knowledge of Incoterms.
- Ability to follow defined procedures and standards while learning new tasks, assignments, and processes.
- Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- Advanced computer skills

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Ability to commute/relocate:

- Vashi, Navi Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- e Freight Forwarding industry: 3 years (preferred)

**Speak with the employer**
+91 8591772587

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