Customer Support Executive

4 days ago

Kochi Kerala, India AXIS OVERSEAS CAREERS LLP Full time

**Duties and responsibilities of a Customer Support Executive**:
Primary Responsibilities

1. Customer Issue Resolution: Resolve customer complaints, issues, and queries in a timely and professional manner.

2. Product/Service Knowledge: Provide accurate and up-to-date information about products or services to customers.

3. Customer Relationship Building: Build and maintain positive relationships with customers to increase loyalty and retention.

Secondary Responsibilities

2. Issue Escalation: Escalate complex issues to senior support teams or relevant departments for resolution.

3. Customer Feedback: Collect and document customer feedback to identify areas for improvement.

4. Knowledge Base Maintenance: Contribute to the development and maintenance of a knowledge base or FAQ section.

Skills and Qualities

1. Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers.

2. Problem-Solving Skills: Ability to analyze problems and provide effective solutions.

3. Patience and Empathy: Demonstrate patience and empathy when dealing with customer complaints or issues.

4. Product/Service Knowledge: In-depth knowledge of products or services to provide accurate information to customers.

5. Time Management: Ability to manage time effectively to resolve customer issues in a timely manner.

Additional Responsibilities

1. Performance Metrics: Track and analyze performance metrics, including customer satisfaction, resolution rate, and response time.

2. Process Improvement: Identify areas for process improvement and suggest changes to increase efficiency and customer satisfaction.

3. Collaboration with Other Teams: Collaborate with other teams, such as sales, marketing, or product development, to ensure customer needs are met.

4. Training and Development: Participate in training and development programs to stay up-to-date with products, services, and industry trends.

For More Details - 90723 67111

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9072367111

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