Help Desk Executive

4 days ago

Sanjeeva Reddy Nagar Hyderabad Telangana, India InvictusEngineers Full time

We are looking for a **Help Desk Executive / Education Counsellor** to join our training institute's student support team. You will be the first point of contact for students interested in our career-oriented courses. Your role will be to answer inbound inquiries, make outbound calls, provide course details, and guide students through the enrollment process.

**Key Responsibilities**:

- Make outbound calls to students who have shown interest in our courses.
- Attend incoming calls and respond to inquiries about available training programs.
- Explain course details, benefits, and career opportunities.
- Follow up with students and maintain proper records in CRM.
- Schedule counseling appointments and ensure a smooth admission process.
- Provide basic support for student queries during and after course enrollment.

**Requirements**:

- Good communication skills in English and any local language.
- Basic knowledge of computers and MS Office.
- Interest in education, sales, or counselling is a plus.
- Friendly, patient, and professional attitude.

**Education Qualification**: Any Graduate

**Job Type**: Full-time

**Salary**: ₹12,000 - ₹18,000 per month (based on experience)

**Location**: SR Nagar, Hyderabad

**Experience** : 0-1

Pay: ₹12,000.00 - ₹18,000.00 per month

Shift:

- Day shift
- Fixed shift

Work Location: In person

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