Customer Service Executive(Help Desk)

4 days ago

L B Nagar Hyderabad Telangana, India LeSecurise Private Limited Full time

**WE ARE HIRING FOR CUSTOMER SERVICE EXECUTIVE(HELP DESK)(RESIDENTIAL)**

**Designation**:Customer Service Executive(Help Desk)

**Experience**: 1+

**Location**: L.B Nagar, Hyderabad

**Start date**: Jan 2025

**Job Descreption**:
**1.Resident Interaction**:
Address and resolve resident enquiries, complaints, and service requests promptly and professionally ending call say Thank you/ Namskaram.

**2. Service Coordination**:
Coordinate with internal teams to ensure timely resolution of service requests.

Follow up with residents to ensure issues are resolved to their satisfaction (very important here)

**3.Communication**:
Maintain open and effective communication channels with residents and management.

Disseminate community updates, notices, and event information with good language and check spellings (Any wrong / improper communication posted Continued for 3rd time job will be removed without notice)

**4.Record Keeping**:
Maintain accurate records of resident interactions, service requests, and follow-up actions with voice recorded.

Update resident information and service logs in the community management system.

**5.Conflict Resolution**:
Mediate conflicts between residents or between residents and staff, seeking amicable solutions.

Escalate complex issues to the property manager / incharge Manager when necessary immediately.

**6.Event Coordination**:
Assist in organising community events and activities to foster a sense of community.

Promote participation and ensure events run smoothly.

**7.Community Standards**:
Educate residents on community rules and regulations with patience.

Monitor compliance with community standards and address violations appropriately.

**8.Administrative Support**:
Provide administrative support to the management team as needed.

Assist with lease renewals, move-ins, and move outs.

**Must follow**:
Friendly and approachable demeanor.

Patience and empathy in dealing with residents' concerns.

All time follow up on tickets until completion by service team.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 25/12/2024
Expected Start Date: 01/01/2025

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