Customer Support Executive

15 hours ago


Mumbai Maharashtra, India Easy Home Finance Full time

**Customer Support Executive**:
**Mumbai**: Full Time

**Roles & Responsibilities**:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Contribute to team effort by accomplishing related results as & when needed.

Identify and assess customer's needs to achieve the highest level of satisfaction.

Work closely with cross-functional teams to ensure customer concerns are resolved at the earliest.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Data entry in various platforms.
- To handle inbound/outbound cardholder calls, with exceptional customer service as your constant goal.
- Educate customers regarding housing loan products.
- Make use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction.

**Pre-Requisites**:

- Strong empathy for customers and passionate for customer success.
- Good interpersonal and relationship-building skills.
- Excellent Hindi, Marathi/ Gujarati language command.



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