Customer Support Representative

2 weeks ago

Jaipur, India SAADAA Sustainable Designs And Technologies Pvt. Ltd Full time

**About Us**:“SAADAA” translates to ‘Plain or Simple’ in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.

**Role**: As a Customer Support Representative your job is to help sales prospects to become active users of your products, as well as support current customers regarding their queries_._

**Responsibility**:

- Verification of customer's orders with its purchased product and address with pin code
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams

**Skills**:

- Customer Service Experience is an added advantage.
- Exceptional communication and writing skills in English & Hindi are a must, any extra language is a bonus
- Result Driven, Quick learner.
- Comfortable with technology
- Sound knowledge of MS Office and advanced Excel is an added advantage
- Troubleshooting customers' issues and providing a timely resolution.
- Excellent interpersonal skills.

**Experience**: 1 to 2 year

**Job type**:Full-time (9:00 AM - 7:00 PM)

**Education**:Bachelor’s preferred

**Work remotely**:No

COVID-19 considerations:
Wear Mask at Workplace

**Salary**: Up to ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What was your last drawn salary? (INR/Month)
- What are your salary expectations? (INR/Month)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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