Enfocus - Customer Success Representative

2 weeks ago

Kolkata, India Esko Full time

Established in 1993 and headquartered in Gent, Belgium, Enfocus is a global provider of PDF validation and process automation software, including PitStop and Switch.

From the very beginning, it has been Enfocus' fundamental belief that technology should follow process and not the other way around. By developing solutions that originate from this philosophy, Enfocus enables its customers to integrate their technology ecosystems to boost efficiency, accuracy, and consistency, enhancing performance and profitability.

Enfocus is a business unit of Esko, a Danaher company, and has R&D and manufacturing facilities in Europe, USA, China and India.

**Your responsibilities will include to**:
Follow up with the Enfocus Channel Partners to maintain high renewal rates of contracts and subscriptions among existing customers
Identify upsell and/or cross-sell opportunities at existing customers
Organize campaigns to increase the Annual Recurring Revenue (ARR) in your region
Closely collaborate with other departments like marketing, sales, and product management to bring the voice of the customer into the company
Focus on the customer and identify possibilities to improve the customer experience and satisfaction

**Your Education and/or Background Experience includes**:
Bachelor’s degree or 2 years of experience in customer success, sales or marketing
You know how to really listen with the goal to understand the customer
Relationship building, we aim at long-term relationships, no flashing light relationships
You are motivated to (over)achieve quotas
Excellent verbal, written and interpersonal communication skills to interact with colleagues, Enfocus partners and customers
Understand the importance of good CRM management
Experience with the printing (or graphic arts) industry is a plus

**We are looking for a professional who is**:
Passionate - about customer success and long-term relationships
Motivated and result-driven - to focus and direct your energy and efforts towards achieving success
Problem Solver - Find solutions to overachieve the expectations of Enfocus partners and customers
Team Player - relationship savvy person who intentionally makes connections with both internal and external contacts
Customer-Oriented - ensure that the voice of our channel partners and customers is heard within the organization
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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