International Voice

2 days ago

Hyderabad Telangana, India Grafterr Full time

Key Responsibilities:

- Inbound/Outbound Calls: Handle international customer calls related to queries, complaints, sales inquiries, or technical support.
- Customer Service: Provide accurate information and resolve customer issues in a professional manner, ensuring customer satisfaction and retention.
- Issue Resolution: Troubleshoot and resolve problems related to products, services, or technical issues, ensuring a smooth experience for customers.
- Documentation: Accurately log and update customer interactions in the CRM system, ensuring all details are recorded for future reference.
- Adherence to Policies: Follow company procedures, compliance regulations, and quality standards for call handling.
- Performance Targets: Meet daily, weekly, and monthly KPIs related to call handling time, quality, sales conversions, and customer satisfaction.
- Team Collaboration: Work with team members and supervisors to improve service quality and achieve overall team goals.

**Requirements**:

- Experience: 1-3 years of experience in an international voice process (customer support or technical support).
- Education: High school diploma or equivalent; Bachelor’s degree is a plus.
- Skills:

- Excellent verbal communication skills in English
- Strong listening and problem-solving abilities
- Ability to work in shifts, including night shifts
- Attributes:

- Ability to remain calm under pressure and handle difficult conversations professionally
- Strong attention to detail and ability to multitask
- Self-motivated, target-driven, and eager to contribute to team success

Preferred Qualifications:

- Prior experience in a BPO or call center handling international clients.
- Familiarity with technical support processes.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹350,000.00 per year

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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