Quality Assurance L2

What we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do every day?
As a QA Engineer, you will be responsible for designing and executing test plans, automating tests using Cypress, Playwright, and Selenium. Perform API testing with Postman, and track bugs in Jira. Collaborating with developers, you'll validate fixes, support CI/CD pipelines, participate in agile ceremonies, and mentor junior QA engineers.
**Test Planning & Execution**: Design and execute complex test cases, while developing comprehensive test plans to ensure feature functionality and product quality.
**Test Automation**: Create, maintain, and enhance automated test scripts using Cypress, Playwright, and Selenium frameworks.
**Defect Management**: Identify, document, and track bugs throughout the development lifecycle, ensuring timely resolution.
**Cross-functional Collaboration**: Work closely with developers to troubleshoot issues, validate fixes, and ensure seamless integration of new features.
**Code Reviews**: Participate in code reviews, providing valuable feedback on testability and potential quality risks.
**Mentorship**: Mentor junior QA engineers, offering technical guidance and promoting best practices in testing and automation.
**Agile Contribution**: Actively participate in agile ceremonies, including sprint planning, stand-ups, and retrospectives, to support efficient project delivery.
Requirements*
Bachelor’s degree in Computer Science, Information Technology, or a related field.
3 to 5+ years of hands-on experience in manual and automation testing, with at least 1 to 2 years focused on automation testing.
Proficiency in at least one programming language, such as Python, JavaScript, or Java.
Experience with industry-standard automation tools like Cypress, Selenium WebDriver, or Playwright.
Strong knowledge of API testing tools, including Postman and Karate.
Familiarity with popular automation frameworks like Cucumber, JUnit, TestNG, and Mocha.
Hands-on experience with version control and continuous integration tools, such as Git and Jenkins.
Proficient in using project and defect management tools like Jira.
Basic understanding of Unix commands for troubleshooting and system navigation.

Tell me more about Haptik
**On a roll**: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
**Great team**: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
**Great culture**: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
**Huge market**: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
**Emerging technology**: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
**Great customers**: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
**Impact**: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.