Customer Service Associate

6 days ago

Mumbai Maharashtra, India RAS BEAUTY PVT LTD Full time

**Job Title: Customer Care Associate**

**Location: [Insert Location]**

**Department: Customer Support / Sales**

**Reports To: Customer Care Manager / Team Lead**

**Job Summary**:
**Key Responsibilities**:

- **Handle Customer Calls (Inbound & Outbound)**:

- Manage high-volume inbound and outbound calls in a timely manner.
- Follow communication scripts and processes when handling different topics.
- Maintain response time and resolution benchmarks.
- **Sales Support**:

- Promote and cross-sell products or services based on customer needs.
- Meet or exceed sales and conversion targets as assigned.
- **Customer Retention**:

- Identify opportunities to retain existing customers through excellent service and personalized offers.
- Handle cancellation requests and attempt to resolve underlying issues.
- **New Customer Onboarding / Visits**:

- Assist with onboarding new customers and ensure smooth onboarding experiences.
- Conduct physical or virtual visits (if required) to build strong customer relationships.
- **Problem Solving & Issue Resolution**:

- Investigate and resolve customer complaints efficiently and effectively.
- Provide timely feedback and follow-up to ensure complete customer satisfaction.
- **Escalation Handling**:

- Escalate complex or unresolved issues to the appropriate team or manager in a timely manner.
- Track escalations to closure and ensure proper documentation.
- Maintain quality and consistency across all communication channels.
- Adhere to service level agreements (SLAs) and customer experience guidelines.
- **Inbound and Outbound Process Management**:

- Manage both proactive outbound interactions (e.g., follow-ups, feedback calls) and reactive inbound queries.
- Maintain call logs and update customer records accurately in CRM systems.

**Required Skills & Qualifications**:

- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with customer service software (e.g., CRM, ticketing tools).
- Sales-oriented mindset with a focus on customer satisfaction.
- Previous experience in customer service, support, or telesales is preferred.

Pay: ₹12,000.00 - ₹25,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9303873116

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