Customer Service Executive

2 weeks ago

Gujarat, India DP World Full time

Required: excellent written and oral communication skills
- MS Excel reporting - intermediate level preffered
- Dispatch detail updation with customer every morning.
- Updation of Forwarder’s DAR & sends that to respective forwarder & customers.
- Updation DAR & send to respective shipping line offices.
- Liason with transport team regarding vehicle in transit / reached at destination.
- Once stuffed container comes to ICD with original Papers, handover to concerned person.
- Shipping bill coordination with customer & Hand over to ops team.
- Weighment slip / Buffer shifting / Examination shifting / labor arrangement coordination with SIC.
- Shipping line seal & safety seal management with CHA.
- In case shipping line seal is missed, coordination with line for the arrangement of new seal for CHA.
- Container selection coordination with our field staff.
- Liaison with client/ Forwarders regarding their dispatch plan for next day.
- Empty repo plan share & coordination with TPT desk.
- Factory stuffing & DE stuffing plan share with TPT desk.
- Container placement job order arrangement from line surveyor & handover to TPT desk.
- Export load plan preparation after discussion with seals team.
- Sharing of Export load plan with Ops team for Mundra/Pipavav by train.
- To Attend and resolve the queries raised during night operations from TPT desk & ops desk.

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