Customer Service Executive

2 days ago

Vadodara Gujarat, India L&T Technology Services Full time

**customer service executive**:

- Date: 12 Jun 2025
- Location: Vadodara
- Company: LTTS
- Responsible for Order Processing (Key in orders on client's provided ERP system & Order Management on Customer's dashboard).
- Managing Order processing, Order Execution and Order Acknowledgement through customer's portals and effective database.
- Become a point of contact for escalated customers.
- Provided experience in decision making, identified and understood issues, problems and opportunities by compared data from different resources to draw conclusion.
- Responding Customer and inter-departmental team in a timely manner with efficient results to their issues.
- Should be able to Co-ordinate with operational teams like Production, Quote, Purchase, Quality, Inventory, Shipping etc. for timely delivery of material as per customer requirement & maintain 100% OTD.
- Analyze Sales perspective report and able to narrate findings.
- Should have good experience in ERP software i.e. SAP, EPICOR & CRM will be adding values to the organization.
- Keep records of generated Orders and prepare weekly and monthly reports.
- Hands on experience of MS office functions (excel, word, power point), Power BI for Dashboard & report preparation.
- Excellent communication skills in verbal and as well written required for customer interaction.

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